Terms of Service

1. About Tracklete

Tracklete ("we", "us", "our") is a fitness coaching platform that allows professional coaches to manage their clients, build training programs, schedule sessions, and track progress. Clients use Tracklete to view assigned programs, schedules, and goals set by their coach.

Contact: support@tracklb.com

2. Eligibility

You must be at least 16 years old to use Tracklete. By creating an account, you confirm that you meet this minimum age requirement and have the legal capacity to enter into these Terms in your country of residence.

If you are using Tracklete on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Accounts

3.1 Creating an account

To use Tracklete, you must create an account by providing a valid email address and password. You are responsible for keeping your login credentials confidential. Notify us immediately at support@tracklb.com if you suspect unauthorized access to your account.

3.2 Account types

• Coach (Professional): registers directly via the app or web dashboard. Manages clients, programs, payments, and the coaching workflow.
• Client: joins by entering an 8-character invite code provided by their coach. Cannot exist independently - must be invited by an active coach.
• Administrator: internal Tracklete role with elevated permissions for support and platform management.

3.3 Accuracy

You agree to provide accurate, current, and complete information when registering and to keep it updated.

3.4 One account per person

You may not create multiple accounts to circumvent restrictions or trial limits.

4. Subscriptions and Payments

4.1 Subscription plans

Coaches must subscribe to use Tracklete after their free trial ends:

Pricing is subject to change with at least 30 days' notice to active subscribers.

4.2 Payment method

The payment method depends on the platform you subscribe from:

• iPhone (iOS): subscriptions are purchased through Apple In-App Purchase. Payment is charged to your Apple Account, and the subscription auto-renewseach billing period until you cancel it in your Apple account settings. Apple's terms and billing apply.
• Android: subscriptions are purchased through Google Play Billing. Payment is charged to your Google account, and the subscription auto-renewseach billing period until you cancel it in the Play Store. Google's terms and billing apply.
• Web, or by arrangement: subscriptions are paid manually via Whish Money (a Lebanon-based mobile payment service). After payment, your subscription is activated by Tracklete administrators within 24 hours and you receive an email confirmation. These subscriptions do not auto-renew — each renewal requires a new payment, and if none is made your account is paused at the end of the period you paid for.

We do not store credit card information. For Whish payments we do not auto-charge; for Apple In-App Purchases renewal and cancellation are managed by Apple, and for Google Play by Google.

4.3 Subscription period

Apple In-App Purchase (iPhone): subscriptions auto-renew each billing period until you cancel them in your Apple account settings.

Google Play (Android): subscriptions auto-renew each billing period until you cancel them in the Play Store.

Whish Money (manual): subscriptions are pre-paid for a fixed number of months and do not auto-renew. Nothing renews them for you and we will not charge you again. When the period you paid for ends, your account is paused — read-only access, and no data is lost — until you make a new payment. You can re-subscribe at any time to restore full access.

4.4 Refunds

Refunds are evaluated on a case-by-case basis. If you are not satisfied within the first month of a paid plan, contact support@tracklb.com with your account email, subscription details, and reason for the request. We aim to respond within 7 business days. For Whish Money payments, approved refunds are issued via Whish; for Apple In-App Purchases, refunds are handled by Apple under its refund policy.

4.5 Free trial

New coach accounts receive a 14-day free trial with everything in Max — every feature we offer, including unlimited clients, the AI program generator and custom exercise videos. Trials are limited to one per person/email. The trial does not convert into a paid plan on its own and you will not be charged when it ends; the account simply becomes paused until you choose and activate a subscription. All your data is preserved during this period.

5. Client Data and the Coach-Client Relationship

5.1 Coach is the data controller for client data

Coaches enter and manage client information (display names, programs, payments, workouts) through Tracklete. Coaches are responsible for:

• Obtaining the client's consent to be added to the platform.
• Ensuring the accuracy of client data they enter.
• Communicating with clients about how their data is used.

Tracklete acts as a data processor on behalf of the coach for this content.

5.2 Client independence

Clients have their own accounts and can:

• View their assigned programs, schedules, and goals.
• Disconnect from their coach at any time via the "Switch Trainer" feature.
• Delete their account at any time, which preserves their workout history but removes their personal data.

5.3 No coaching by Tracklete

Tracklete is a software platform. We do not provide fitness, medical, or nutritional advice. All training content comes from the coach using the platform. Always consult a qualified medical professional before starting any new exercise program. Tracklete is not responsible for injuries, health outcomes, or coaching quality.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Harass, threaten, defraud, or impersonate other users.
• Upload content that is offensive, defamatory, or violates the rights of others.
• Reverse-engineer, decompile, or attempt to extract source code from the apps.
• Attempt to gain unauthorized access to other accounts or our infrastructure.
• Use automated tools (bots, scrapers) to access the Service without permission.
• Resell access to the Service or share your account credentials.
• Send unsolicited messages or spam through the platform.

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

7. Intellectual Property

7.1 Our content

The Tracklete brand, logo, app design, source code, and underlying technology are owned by us. You may not copy, modify, distribute, or create derivative works without written permission.

7.2 Your content

You retain all rights to the content you create on Tracklete (programs, exercises, notes, client data, etc.). By using the Service, you grant us a limited, non-exclusive license to store, process, and display your content solely for the purpose of providing the Service to you.

You are solely responsible for the content you upload and warrant that you have the right to do so.

8. Service Availability

We aim to keep the Service available 24/7 but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, infrastructure issues, or force majeure events. We are not liable for any losses resulting from downtime.

We may modify, suspend, or discontinue any part of the Service at any time, with reasonable notice when feasible.

9. Termination

9.1 By you

You may delete your account at any time through the app's settings. Deletion is permanent and irreversible. What is erased and what is kept differs between coaches and clients — in particular, a client's completed training history is retained in their coach's account with the client's identity removed. Section 5.2 above and section 6 of our Privacy Policy set this out in full; read them before deleting.

9.2 By us

We may suspend or terminate your account if:

• You violate these Terms.
• Your subscription payment is not received and your account remains paused for over 90 days.
• We are required to do so by law.
• The Service is discontinued.

In the case of discontinuation, we will provide at least 30 days' notice and allow you to export your data.

10. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be error-free, uninterrupted, or secure, or that defects will be corrected.

Health disclaimer: Tracklete is not a medical service. Training programs and advice are provided by coaches, not by Tracklete. Always consult a qualified healthcare provider before beginning any new exercise regimen. We are not responsible for any injuries, health conditions, or outcomes resulting from use of the Service.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Tracklete shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from your use of the Service.

Our total liability for any claim relating to the Service shall not exceed the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Tracklete and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms.
• Your misuse of the Service.
• Content you upload or transmit through the Service.
• Your interaction with other users (e.g., disputes between coaches and clients).

13. Changes to These Terms

We may update these Terms from time to time. When we do:

• We will update the "Last updated" date.
• We will notify active users by email or in-app notice for material changes.
• Continued use of the Service after changes constitutes acceptance.

If you do not agree to the updated Terms, you must stop using the Service and delete your account.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Lebanon, without regard to its conflict-of-laws principles. Any disputes arising from these Terms or the Service shall be resolved in the competent courts of Beirut, Lebanon.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact

For any questions about these Terms:

Email: support@tracklb.com

We aim to respond to all inquiries within 7 business days.